Slow?

User: EVERYTHING IS SLOW NOTHING IS WORKING! EVERYONE IS HAVING PROBLEMS!
Me: Hmm, can you name 3 people who are also having problems so I can check into this?
User: Hey are you having slowness? You? How about you too? No? Huh?
Me: Let’s take a look…
[REMOTE CONNECTION]
Me: Show me what you’re talking about.
User: Well it seems to be working now.
Me: Well if it happens again let me know.